Cancellation Policy

1. A reservation that has been confirmed by the provider may only be canceled by the passenger with the written agreement (via email, phone call, etc.) of the provider and under terms that align with the original booking purpose.
2. Passengers must notify of cancellations at least 5 hours before the scheduled booking time by telephone at +44208 087 0007 or by emailing info@thetaxipoint.co.uk.
3. All cancellations made at least 5 hours before the scheduled booking time will be eligible for a full refund.
4. Bookings made for vehicles that do not suit the passenger’s needs in terms of seating capacity or luggage space will attract cancellation charges of 50% of the total trip cost.
5. If a cancellation is made between 3 to 5 hours before the booking time, a cancellation fee of 50% of the service price will apply.
6. If a cancellation is not made at least 3 hours before the booking time, a cancellation fee of 100% of the service price will apply.
7. If the provider fails to arrive at the agreed pick-up point, the passenger is entitled to a full refund of the fare and any pre-paid card costs.
8. If the passenger is not at the agreed pick-up point within 15 minutes (for Airport 45 minutes) of the agreed time, the provider can choose to consider it a cancellation. The passenger will not be eligible for a refund of the fare or any pre-paid card costs. If the provider waits more than 15 minutes (Airport 45 minutes) past the agreed time, the passenger will be charged extra for the additional waiting time and parking charges, which must be paid directly to the provider.
9. In the event provider turns up and the passenger decides not to use the services for any reason and doesn’t cancel the booking via the website or by contacting the provider, no refunds will be provided.
10. For bookings paid in advance, any refunds due to cancellations or complaints will be returned to the card used for payment within 5 business days (Monday to Friday).
11. In case of booking cancellation or no-show by a provider, the passenger must contact TaxiPoint within 7 days to process their refund.

For more information on our terms, please visit: Terms & Conditions